PRIVACY POLICY
Last updated: July 20, 2026
1. Introduction
Welcome to RiderGain.
This Privacy Policy explains how we collect, use, store, protect, share, and process the personal data of RiderGain application users.
RiderGain is an application designed to assist rideshare drivers, delivery drivers, freight professionals, and independent workers in managing their daily activities by providing tools for financial management, work session tracking, vehicle management, operating cost control, productivity analysis, reporting, statistics, and other related features.
By creating an account or using any RiderGain feature, you acknowledge that you have read and understood this Privacy Policy.
If you do not agree with any provision of this document, we recommend that you do not use the application.
This Privacy Policy has been prepared in accordance with the principles established by the Brazilian General Data Protection Law (LGPD – Law No. 13,709/2018) and, where applicable, internationally recognized privacy standards, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
2. Who We Are
RiderGain is a productivity and financial management application designed to help transportation and logistics professionals manage their daily work activities.
Whenever this Privacy Policy refers to "RiderGain," "we," "our," or "the application," it refers to the RiderGain application and the services required for its operation.
3. Information We Collect
The information we collect depends on the features used by each user.
3.1 Account Information
When you create an account using Google, we may store:
- Your Google account name;
- Your email address;
- Your Google profile picture (when available);
- Your unique account identifier (Firebase Authentication UID).
This information is used for:
- authentication;
- account identification;
- cloud synchronization;
- account recovery;
- RiderGain Community access;
- Premium subscription management.
3.2 User-Provided Information
RiderGain allows users to register various types of information related to their professional activities.
Depending on the features used, the application may store:
- earnings;
- expenses;
- fuel purchases;
- charging or recharge records;
- operating costs;
- maintenance records;
- financial records;
- work sessions;
- vehicle information;
- freight records;
- goals;
- notes;
- Smart Locations;
- application preferences;
- personal settings;
- statistics;
- reports;
- content voluntarily published within the RiderGain Community.
This information belongs to the user and is used exclusively to provide the application's features and services.
3.3 Technical Information
To ensure stability, performance, and security, we may collect technical information such as:
- application version;
- operating system version;
- device manufacturer;
- device model;
- device language;
- device country;
- technical identifiers required for the application's services;
- performance information;
- crash reports;
- technical diagnostics;
- operational logs.
This information is used exclusively for:
- error correction;
- application stability improvements;
- failure diagnosis;
- technical support;
- fraud prevention;
- user experience improvements.
3.4 Premium Subscription Information
When you purchase a Premium subscription through Google Play, we may process subscription-related information, including:
- purchase identifier;
- purchased product identifier;
- subscription status;
- subscription validity period;
- purchase date;
- renewal date;
- information required to validate the subscription through Google Play.
RiderGain does not collect or store credit card information, debit card information, or any other payment details.
All payment processing is performed exclusively by Google Play.
3.5 Advertising Information
The free version of RiderGain may display advertisements through Google AdMob.
For this purpose, Google may collect certain information according to its own Privacy Policy, including:
- advertising identifiers;
- advertisement interaction information;
- performance measurement data;
- fraud prevention information;
- statistics;
- advertisement personalization data, where applicable.
The processing of this information is carried out by Google under its own Privacy Policy.
3.6 RiderGain Community Information
If you use the RiderGain Community, the following information may be stored:
- display name;
- profile picture;
- posts;
- comments;
- likes;
- replies;
- interactions performed within the community.
This information is visible according to the Community's available features and settings.
3.7 Experimental Features
RiderGain may provide features identified as experimental, beta, or under development.
These features may include, among others:
- RiderGain Copilot;
- RiderGain Automation;
- Artificial Intelligence-based features;
- new features undergoing testing.
These features may be modified, restricted, suspended, or removed at any time without prior notice as development continues.
4. Purpose of Data Collection
The information processed by RiderGain is used exclusively for purposes related to the operation of the application, including:
- user authentication;
- synchronization across devices;
- secure data storage;
- statistics generation;
- report generation;
- financial indicator calculations;
- work session management;
- vehicle management;
- RiderGain Community functionality;
- RiderGain Copilot functionality;
- RiderGain Automation functionality;
- Premium subscription validation;
- technical support;
- fraud prevention;
- continuous improvement of the application;
- compliance with legal obligations.
RiderGain does not process users' personal information for purposes incompatible with those described in this Privacy Policy.
5. Location
RiderGain may request access to your device's location to provide features related to work session tracking and travel analysis.
Depending on the features used, location data may be used to:
- record the beginning and end of a work session;
- estimate traveled distances;
- assist with odometer calculations;
- identify previously registered Smart Locations;
- enable the Smart Pause feature;
- generate productivity and travel statistics;
- improve the accuracy of location-based features.
Location data is used only when necessary for the feature selected by the user.
RiderGain does not use location data for continuous monitoring of the user's routine.
Whenever possible, location information is processed only while location-dependent features are being used.
Users may revoke this permission at any time through their Android device settings, understanding that certain features may no longer function properly.
6. Accessibility Service
RiderGain may use the Android Accessibility Service exclusively to provide the optional feature known as RiderGain Automation.
This feature is activated only after the user provides explicit consent.
Before activation, the application clearly explains:
- the purpose of the permission;
- which features depend on it;
- what information may be processed;
- how the permission can be disabled.
The Accessibility Service is used exclusively to:
- recognize information displayed by supported applications;
- identify ride and delivery offer information;
- reduce manual data entry performed by the user;
- support the operation of RiderGain Automation.
RiderGain does not use the Accessibility Service to:
- automatically accept rides or deliveries;
- automatically reject offers;
- click buttons;
- navigate third-party applications;
- send messages;
- automatically fill out forms;
- control other applications;
- perform actions on behalf of the user.
Whenever technically possible, information is processed locally on the user's device.
Synchronization with the RiderGain account occurs only after the user voluntarily confirms the generated records.
RiderGain does not intentionally use the Accessibility Service to collect passwords, authentication codes, payment card numbers, private messages, or any other sensitive information unrelated to the application's features.
Users may disable this permission at any time through the Android Accessibility settings.
7. Display Over Other Apps (Overlay)
Some RiderGain features may request permission to display information over other applications by using the Android Display Over Other Apps permission.
This permission is used exclusively to present RiderGain information while compatible features are in use.
This permission is optional.
If it is not granted, certain features may become unavailable without affecting the remaining functionality of the application.
8. Microphone and Voice Features
Certain Premium features may allow interaction through voice commands.
When these features are used, RiderGain may request access to the device's microphone.
The microphone is accessed only during interactions intentionally initiated by the user.
RiderGain does not continuously record the surrounding environment and does not perform continuous background listening.
Users may revoke microphone permission at any time through the Android settings.
9. Artificial Intelligence
Some RiderGain features may use Artificial Intelligence to assist users while using the application.
These features may include:
- answering questions about the application;
- generating financial analyses;
- interpreting user-provided information;
- generating summaries;
- providing productivity suggestions;
- assisting with record organization;
- operating the RiderGain Copilot.
Depending on the feature being used, processing may occur:
- locally on the device;
- through secure cloud-based services.
When cloud processing is required, only the information strictly necessary to fulfill the user's request may be transmitted to the corresponding service.
Responses generated by Artificial Intelligence are intended solely to assist users and do not constitute legal, financial, accounting, tax, or other professional advice.
10. Notifications
RiderGain may send notifications to inform users about:
- the start or end of work sessions;
- user-configured reminders;
- goals;
- important updates;
- Premium feature information;
- application-related information.
Users may disable notifications at any time through the Android notification settings.
11. Local Storage
Some information may be stored locally on the user's device to improve application performance and allow certain features to function even when an internet connection is unavailable.
If cloud synchronization is enabled, eligible data may also be synchronized with the user's RiderGain account.
Local storage is used to improve performance, reduce delays, and preserve information during offline periods.
12. Legal Basis for Data Processing
Where applicable, RiderGain processes personal data based on one or more of the legal grounds provided by the Brazilian General Data Protection Law (LGPD), including:
- performance of the contract established through the use of the application;
- compliance with legal or regulatory obligations;
- legitimate interests related to platform improvement, fraud prevention, and security;
- user consent for optional features that require specific permissions.
Whenever a feature depends on user consent, its use remains optional, and consent may be withdrawn at any time by revoking the corresponding permission.
13. Data Sharing
RiderGain does not sell, rent, or trade users' personal information.
Personal information may be shared only when strictly necessary to provide the application's services or to comply with legal obligations.
Information may be shared with service providers that support the operation of the platform, including, but not limited to:
- Google Firebase Authentication;
- Cloud Firestore;
- Firebase Storage;
- Firebase Cloud Functions;
- Firebase Cloud Messaging;
- Google Play Services;
- Google Play Billing;
- Google AdMob;
- Google Analytics for Firebase (when applicable);
- Artificial Intelligence service providers used by optional application features.
Each of these providers maintains its own Privacy Policy and processes information according to its own terms.
RiderGain may share information when:
- authorized by the user;
- necessary to provide a feature requested by the user;
- required by law or judicial order;
- necessary to prevent fraud, protect rights, or ensure the security of the platform and its users.
14. Information Security
Protecting users' personal information is a priority for RiderGain.
Reasonable technical and organizational measures are implemented to reduce the risk of unauthorized access, alteration, loss, destruction, or improper disclosure of personal information.
These measures may include:
- encrypted communication between the application and servers;
- secure authentication through Firebase Authentication;
- access controls for cloud services;
- database security rules;
- technical failure monitoring;
- regular updates of application components;
- mechanisms designed to prevent misuse of the platform.
Although reasonable efforts are made to protect personal information, no electronic system can guarantee absolute security. Users are therefore encouraged to adopt good security practices, such as protecting their devices, keeping their operating systems updated, and not sharing their login credentials.
15. Data Retention
Personal information is retained only for as long as necessary to fulfill the purposes described in this Privacy Policy.
Information may be retained for purposes including:
- maintaining application functionality;
- synchronizing information across devices;
- complying with legal obligations;
- meeting regulatory requirements;
- preventing fraud;
- resolving disputes;
- protecting the rights of RiderGain and its users.
After an account is deleted, eligible information will be removed from active systems within a reasonable operational period.
Backup copies may remain temporarily stored until they are automatically replaced through normal backup cycles.
Information that must be retained under applicable law may be preserved for the legally required period.
16. User Rights
Subject to applicable law, users may exercise several rights regarding their personal information.
These rights may include:
- confirming whether personal information is being processed;
- requesting access to stored personal information;
- requesting correction of incomplete, inaccurate, or outdated information;
- requesting deletion of personal information, where applicable;
- requesting information regarding data sharing with third parties;
- withdrawing consent previously granted for optional features;
- requesting clarification regarding this Privacy Policy;
- requesting deletion of their RiderGain account.
Whenever technically and legally possible, requests will be processed within a reasonable period.
17. Account Deletion
Users may delete their RiderGain account directly within the application by accessing:
Settings → Account → Delete Account
If access to the application is unavailable, users may request account deletion through RiderGain's public Account Deletion page.
When necessary to ensure account security, RiderGain may request identity verification before permanently deleting an account.
After confirmation, RiderGain will begin the deletion process for eligible information.
Depending on the circumstances, deletion may include:
- user profile;
- authentication records;
- work sessions;
- financial records;
- fuel records;
- charging or recharge records;
- vehicles;
- goals;
- synchronized preferences;
- cloud settings;
- RiderGain Community posts and interactions;
- other information exclusively associated with the account.
Certain records may be retained when required by law or when necessary to prevent fraud or protect RiderGain's legal rights.
18. Premium Subscriptions
Deleting a RiderGain account does not automatically cancel subscriptions purchased through Google Play.
Subscription cancellation must be completed directly through the Google account used to purchase the subscription via Google Play.
As long as the subscription remains active, billing will continue according to Google Play's subscription policies.
19. Cookies and Similar Technologies
The RiderGain website or related online services may use cookies or similar technologies to:
- maintain authenticated sessions;
- store user preferences;
- improve performance;
- measure service usage;
- enhance security.
Where applicable, users may manage these technologies through their web browser settings.
20. International Data Transfers
Some services used by RiderGain are provided by companies with internationally distributed infrastructure.
As a result, certain personal information may be processed or stored on servers located outside the user's country of residence.
Whenever this occurs, RiderGain seeks to use service providers that implement appropriate data protection measures and recognized information security standards.
21. Children
RiderGain is intended for users who are at least 18 years old or who otherwise have the legal capacity to enter into agreements and use the services provided by the application.
If a minor uses the application, such use should occur only with the authorization and supervision of their legal guardian, in accordance with applicable law.
If RiderGain becomes aware that personal information belonging to minors has been collected in violation of applicable law, reasonable measures may be taken to discontinue the processing of such information and, where appropriate, permanently delete it.
22. Changes to this Privacy Policy
This Privacy Policy may be updated periodically to reflect changes in:
- applicable laws;
- RiderGain features;
- technological infrastructure;
- data processing practices;
- integrated third-party services.
Whenever significant changes are made, the updated version will be published through RiderGain's official channels together with the new effective date.
Users are encouraged to review this Privacy Policy periodically to remain informed about how their personal information is processed.
Continued use of RiderGain after changes become effective constitutes acknowledgment of the updated Privacy Policy.
23. Contact
If you have any questions, requests, suggestions, or wish to exercise any rights related to your personal information, please contact RiderGain through the official support channels.
Privacy and Support Email
Whenever possible, please include:
- the email address associated with your RiderGain account;
- a clear description of your request;
- sufficient information to identify your account, when applicable.
24. Final Provisions
This Privacy Policy applies exclusively to the RiderGain application and the services directly related to its operation.
It does not apply to third-party applications, websites, or services that may be accessed through links available within RiderGain. Each third-party service maintains its own Privacy Policy and data processing practices, for which RiderGain is not responsible.
If any provision of this Privacy Policy is found to be invalid, unlawful, or unenforceable by a competent authority, the remaining provisions shall remain valid and fully enforceable.
This Privacy Policy shall be interpreted together with the RiderGain Terms of Use, available through RiderGain's official channels.
25. Services Used by RiderGain
To provide its services and features, RiderGain may use third-party services, including but not limited to:
Google Services
- Firebase Authentication
- Cloud Firestore
- Firebase Cloud Functions
- Firebase Cloud Messaging
- Firebase Storage
- Google Play Services
- Google Play Billing
- Google AdMob
- Google Sign-In
Android Features
- Location Services
- Accessibility Service
- Notifications
- Display Over Other Apps (Overlay)
- Microphone (when authorized by the user)
- Local Storage
Other Services
RiderGain may integrate additional third-party services as new features become available, always in accordance with this Privacy Policy and applicable law.
26. Effective Date
This Privacy Policy becomes effective on the date of its publication and shall remain in effect until replaced by a newer version.